Trust Center

Service Advisory Update: Digital Certificate Issue Resolved

We are pleased to inform you that the issue with digital certificates issued by Digicert has been resolved. Our teams have successfully updated the impacted certificates, and there has been no reported impact on our managed customers and websites as a result of this Digicert issue.

Resolution: Sisense's dedicated teams worked diligently to update all affected certificates by the specified deadline. We are happy to report that this process was completed without any service interruptions.

Conclusion: We appreciate your patience and understanding as we addressed this issue. Sisense remains committed to maintaining the highest standards of security and service reliability.

Thank you for your continued trust in Sisense.

The Sisense Team

We want to inform you about a potential service outage that may affect our managed customers and websites due to an issue with digital certificates issued by Digicert. Digicert has released a customer advisory on July 29th, 2024 detailing an error made by the certificate issuer, which you can review here.

Summary of the Issue: An error by the certificate issuer has necessitated the revocation and replacement of certain digital certificates. This incident has the potential to disrupt services if not addressed promptly.

Our Response: Sisense is actively working to update the impacted certificates in accordance with the advisory. We are dedicated to minimizing any service disruption and ensuring a seamless transition to new certificates.

What to Expect:

• Our teams are diligently working to replace all affected certificates within the specified timeframe.
• During this period, you may experience brief service interruptions as we implement the necessary updates.
• We appreciate your patience and understanding as we resolve this issue.

For more details about the certificate revocation incident, please refer to the Digicert advisory.

We are proactively working to remediate this issue.

The Sisense Team